Policy
Returns & Shipping
We hope you love your purchase. If for any reason you are not completely satisfied, you may return your item within 14 days of delivery for a full refund.
Return Conditions
To be eligible for a return, your item must meet all of the following:
Within 14 Days
Items must be returned within 14 days of the delivery date.
Original Condition
Items must be unworn, unused and in their original condition.
Original Packaging
All original packaging, tags, and labels must be included.
Hygiene Policy
For hygiene reasons, scarves or accessories that have been worn, washed, or damaged cannot be returned.
Refund Process
Return Received
We receive and inspect your returned item.
Refund Processed
Your refund is issued to your original payment method.
5–10 Working Days
Please allow 5–10 working days for the refund to appear, depending on your bank or payment provider.
Non-Returnable Items
The following cannot be returned under any circumstances.
✕ Late Returns
Items returned after 14 days of delivery.
✕ Worn or Altered
Items worn, washed, altered, or damaged.
✕ Sale Items
Sale or clearance items (if applicable).
✕ Hygiene Items
Worn scarves or accessories for hygiene reasons.
Need Help?
Customers are responsible for return postage unless the item was faulty or incorrect.
Shipping Policy
We aim to process and dispatch all orders within 1–3 business days.
UK Shipping
2–4 days
Standard delivery within the United Kingdom.
International
5–10 days
Delivery times vary depending on destination.
Delivery times are estimates and may vary during busy periods.
Order Processing
Processing Days
Orders are processed Monday–Friday, excluding public holidays.
Dispatch Confirmation
Once dispatched, you will receive a confirmation email with tracking details.
Delays
We are not responsible for delays caused by couriers, customs or unforeseen circumstances.
Thank you for shopping with us.
THE MODEST COMMUNITY